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Religion

Why Employees Exaggerate Their Complaints

Pages 168-171
Published online: 28 Dec 2017
 
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Various ways of discounting employee perceptions in the organizational setting are discussed. Discounting refers to a process whereby these perceptions are accepted at less than stated value and in extreme cases either ignored or denied. Accounting refers to a process whereby the perceptions are received, validated and responded to adequately. The linkage between a discount and an employee's exaggeration is examined. The necessity for accounting in the treatment of the troubled employee is emphasized.

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Author information

Pal Chawla

A psychologist and former private sector management consultant, Pal Chawla works for the U.S. Federal Government.