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Article

Dealing with Crises in Organizations

Pages 348-352
Published online: 28 Dec 2017
 
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This article uses Eric Berne's (1963) theory of groups and organizations to consider the various levels at which an organizational crisis can occur. Case examples illustrate options that consultants can use when intervening in intense emotional, if not conflictual, organizational situations. Both the role and the stance of the transactional analysis consultant are considered.

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Author information

Christine Chevalier

Christine Chevalier is a Teaching and Supervising Transactional Analyst specializing in work with organizations. She can be reached at ATORG, 14 rue des Taillandiers, 75011 Paris, France; e-mail: .